
	Phone Tech Support with Remote Desktop Assistance: Phone Tech Support with Remote Desktop Assistance from Ninja Nerds is the most economical way to solve your Computer / Tech Problems. Ninja Nerds offers Remote Desktop Computer Assistance with its innovative Remote Control software. What this means for the customer is, even the toughest computer problems can easily be fixed over the phone by having the customer allow access to their PC via the Ninja Nerds support tools. A trained administrator from Ninja Nerds can then assist the client in fixing the problem just like he was sitting at the PC without ever having to make a visit. This saves the client time and money as the cost of service calls are much greater than phone support. If the problem is not solved in 15 minutes over the phone, each additional 15 minutes will be $25 Cost: $25 / 15 minutes On Site Service Calls (Currently we can service Hampton Roads, Virginia, Los Angeles, New York City and Long Island only): We will send a technician over to your home or business for up to 1 hour On Site computer services. Most computer troubles and problems can be solved within an hour. Each additional hour is billed at a rate of $50 an hour. Should an onsite call be needed after attempting to resolve the issue over the phone, the phone tech support is free. Cost: $120 Computer Refurbishing (Service areas only): In the event your computer is not repairable on site, it may be necessary to take back to the lab and refurbish it for proper operation. This is typical in computers that have many virus and or spyware problems. Not all virus and spyware problems can be resolved without a fresh reinstall. This includes backing up all data and formatting the hard drive. Then, a fresh copy of Windows and other software is reinstalled back onto the machine and all customer data is restored as well. Cost: $200 Network and Computer Maintenance Plans: For every business customer, there are specific needs. Therefore, Ninja Nerds offers 3 levels of Maintenance Programs to meet both the technical and financial needs for nearly everyone. We offer ninja fast technical support with the fastest response time available. The plans offered are as follows: PLATINUM-SERVICE: This plan is for small to medium sized businesses who want the benefits of an in-house administrator without the high cost associated with one. This plan is great for full scale network administration, maintenance, and support. There is nothing our ninjas can't handle! This plan includes: Up to (20) 15 minute tech support calls with a 15 minute or less response / call back time. Up to (4) 2 hour On Site Service Calls with a 1 hour or less deployment time. On Site Service Calls in this plan only apply to our service areas. Service Call Hours can be substituted for Remote Administration (if applicable). Unused calls and time do not roll over to the next month. Times can be combined for longer calls and or visits within the month. Cost: $600 / Month $1000 VALUE! .::. $400 SAVINGS! GOLD-SERVICE: This plan is also for small to medium sized businesses who want the benefits of an in-house administrator without the high cost associated with one. This plan is same as the PLATINUM-SERVICE above but with half the support calls and visits. This plan includes: Up to (10) 15 minute tech support calls with a 15 minute or less response / call back time. Up to (2) 2 hour On Site Service Calls with a 1 hour or less deployment time. On Site Service Calls in this plan only apply to our service areas. Service Call Hours can be substituted for Remote Administration (if applicable). Unused calls and time do not roll over to the next month. Times can be combined for longer calls and or visits within the month. Cost: $300 / Month $500 VALUE! .::. $200 SAVINGS! SILVER-SERVICE: This plan is for homes and small businesses who want the benefits of an in-house administrator without the high cost associated with one. This plan is great for regular computer maintenance to keep your computer and network in shape and ensure everything is working properly. This plan includes: Up to (5) 15 minute tech support calls with a 15 minute or less response / call back time. Up to (1) 2 hour On Site Service Calls with a 1 hour or less deployment time. On Site Service Calls in this plan only apply to our service areas. Service Call Hours can be substituted for Remote Administration (if applicable). Unused calls and time do not roll over to the next month. Times can be combined for longer calls and or visits within the month. Cost: $150 / Month $250 VALUE! .::. $100 SAVINGS!

Phone Tech Support with Remote Desktop Assistance:

Phone Tech Support with Remote Desktop Assistance from Ninja Nerds is the

most economical way to solve your Computer / Tech Problems. Ninja Nerds offers

Remote Desktop Computer Assistance with its innovative Remote Control software.

What this means for the customer is, even the toughest computer problems can

easily be fixed over the phone by having the customer allow access to their PC via

the Ninja Nerds support tools. A trained administrator from Ninja Nerds can then

assist the client in fixing the problem just like he was sitting at the PC without ever

having to make a visit. This saves the client time and money as the cost of service

calls are much greater than phone support. If the problem is not solved in 15 minutes

over the phone, each additional 15 minutes will be $25

Cost: $25 / 15 minutes

On Site Service Calls (Currently we can service Hampton Roads, Virginia, Los Angeles,

New York City and Long Island only):

We will send a technician over to your home or business for up to 1 hour On Site

computer services. Most computer troubles and problems can be solved within an hour.

Each additional hour is billed at a rate of $50 an hour. Should an onsite call be needed

after attempting to resolve the issue over the phone, the phone tech support is free.

Cost: $120

Computer Refurbishing (Service areas only):

In the event your computer is not repairable on site, it may be necessary to take back to

the lab and refurbish it for proper operation. This is typical in computers that have many

virus and or spyware problems. Not all virus and spyware problems can be resolved

without a fresh reinstall. This includes backing up all data and formatting the hard drive.

Then, a fresh copy of Windows and other software is reinstalled back onto the machine

and all customer data is restored as well.

Cost: $200

Network and Computer Maintenance Plans:

For every business customer, there are specific needs. Therefore, Ninja Nerds offers

3 levels of Maintenance Programs to meet both the technical and financial needs for nearly

everyone. We offer ninja fast technical support with the fastest response time available.

The plans offered are as follows:

PLATINUM-SERVICE:

This plan is for small to medium sized businesses who want the benefits of an in-house

administrator without the high cost associated with one. This plan is great for full scale

network administration, maintenance, and support. There is nothing our ninjas can't handle!

This plan includes:

Up to (20) 15 minute tech support calls with a 15 minute or less response / call back time.

Up to (4) 2 hour On Site Service Calls with a 1 hour or less deployment time.

On Site Service Calls in this plan only apply to our service areas. Service Call

Hours can be substituted for Remote Administration (if applicable). Unused calls and

time do not roll over to the next month. Times can be combined for longer calls and or

visits within the month.

Cost: $600 / Month

$1000 VALUE! .::. $400 SAVINGS!

GOLD-SERVICE:

This plan is also for small to medium sized businesses who want the benefits of an in-house

administrator without the high cost associated with one. This plan is same as the

PLATINUM-SERVICE above but with half the support calls and visits. This plan includes:

Up to (10) 15 minute tech support calls with a 15 minute or less response / call back time.

Up to (2) 2 hour On Site Service Calls with a 1 hour or less deployment time.

On Site Service Calls in this plan only apply to our service areas. Service Call

Hours can be substituted for Remote Administration (if applicable). Unused calls and time

do not roll over to the next month. Times can be combined for longer calls and or visits

within the month.

Cost: $300 / Month

$500 VALUE! .::. $200 SAVINGS!

SILVER-SERVICE:

This plan is for homes and small businesses who want the benefits of an in-house

administrator without the high cost associated with one. This plan is great for regular

computer maintenance to keep your computer and network in shape and ensure everything

is working properly. This plan includes:

Up to (5) 15 minute tech support calls with a 15 minute or less response / call back time.

Up to (1) 2 hour On Site Service Calls with a 1 hour or less deployment time.

On Site Service Calls in this plan only apply to our service areas. Service Call

Hours can be substituted for Remote Administration (if applicable). Unused calls and

time do not roll over to the next month. Times can be combined for longer calls and or

visits within the month.

Cost: $150 / Month

$250 VALUE! .::. $100 SAVINGS!